Small Business

Consumer Assistance

Consumer Assistance

We are here to help you every step of the way.


Maryland Health Connection offers many options for health insurance assistance for small businesses. We’re committed to making things easier for your business and your employees.

Click on any of the following topics to see where you as a small business owner can find help throughout the plan selection process.

Consumer Support Center

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Contact for help with:
  • Completing an application
  • Assistance in languages other than English or services for the deaf or hard of hearing
  • Finding a Connector organization in your area
  • General Maryland Health Connection information

Connectors

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Contact for help with:
  • Completing an application to determine eligibility for tax credits
  • Assistance comparing, selecting and enrolling in a qualified health plan or Medicaid
  • In-person, one-on-one support with a certified SHOP navigator

Insurance Brokers

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Contact for help with:
  • Completing an application to determine eligibility for tax credits
  • Comparing and selecting private, qualified health plans (QHPs)
  • Enrolling in a qualified health plan through Maryland Health Connection or outside the marketplace

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For over-the-phone support, contact the consumer support center

If you have a question about Maryland Health Connection and how it works or need help with health insurance for small businesses, you can call our toll-free phone line and speak with a specially trained representative who will give you answers that are easy to understand. Our CSC also offers assistance in 200 languages, as well as TTY service for the hearing-impaired.

Consumer support center details
Call toll free:
1-855-642-8572
1-855-642-8573 for services for the deaf or hard of hearing
Hours of Operation:
Monday-Friday: 8 a.m.-6 p.m.
Saturday: 8 a.m.-2 p.m.
Sunday: CLOSED

Connectors

Maryland Health Connection offers a statewide network of consumer assistance organizations that we call Connectors. They are located in communities around the state and are staffed by certified SHOP navigators, who can assist small employers with enrollment in qualified health plans (QHPs).

You can go to a local Connector organization in your area and get one-on-one, in-person help to find and select health coverage that meets the needs – and budget – of you and your family.

Click on a region on the map to view the Connector Entity and related contact information. 

  • Western Region

    The Door to HealthCare Western Maryland. A Program of Healthy Howard, Inc.

    Hours:
    Monday – Friday 8:30 a.m. - 5 p.m.
    There are 39 locations throughout the region and office hours vary.

    Schedule an appointment using the online Door to HealthCare scheduler.

    Main Office:
    8930 Stanford Blvd., Columbia, MD 21045
    Call Center:
    1-855-288-DOOR (1-855-288-3667)
    Social:
    Twitter: @HealthyHoward
    Facebook: HealthyHoward
  • Capital Region

    Capital Region Health Connector

    Hours:
    Monday -Friday 8:30 a.m. – 5 p.m.
    There are 35 locations throughout the region and office hours vary.

    Main Office:
    8818 Georgia Avenue, Silver Spring, MD 20910
    Call Center:
    240-773-8250
    Email:
    healthreform@montgomerycountymd.gov
    Social:
    Twitter: @MontgomeryCoMD
  • Southern Region

    Connect Southern Maryland

    Hours:
    Monday - Friday 8 a.m. – 5 p.m.
    There are three main locations and many others throughout the week in the Southern Region to serve you. Office hours vary.

    Main Office:
    234 Merrimac Court, Prince Frederick, MD 20678
    Mailing address: P.O. Box 2469, Prince Frederick, MD 20678
    Call Center:
    1-855-339-3007
    Social:
    Twitter: @ConnectSoMd
    Facebook: Connect Southern Maryland
  • Central Region

    HealthCare Access Maryland

    Hours:
    Monday - Friday: 8:30am - 4:30pm at the main office drop in location.
    There are also 67 additional locations throughout the Central Region
    where days and hours vary.

    Main Office:
    201 E. Baltimore Street, 12th Floor, Baltimore, MD 21202
    Call Center:
    1-877-223-5201
    Social:
    Twitter: @HCAMaryland
    Facebook: HealthCareAccessMaryland
  • Upper Easter Shore Region

    Seedco

    Hours:
    Monday – Friday 8:30 a.m. - 5 p.m.
    There are 7 main locations throughout the region and numerous sub-locations. Office hours vary.

    Main Office:
    216 E. Pulaski Highway, Suite 212, Elkton, MD 21921
    Call Center:
    Toll-free: 1-866-492-6057; 1-410-996-4839
    Social:
    Twitter: @Seedco_org
    Facebook: Seedco
  • Lower Eastern Shore Region

    Lower Shore Health Insurance Assistance Program

    Hours:
    Monday - Friday 8 a.m. – 5 p.m.
    There are 32 locations throughout the region and office hours vary.

    Main Office:
    424 West Market Street, Suite A, Snow Hill, MD, 21863
    Call Center:
    1-855-445-5540
    Social:
    Twitter: @LSConnector
    Facebook: lowershorehealth

The Role of Insurance Brokers in Maryland Health Connection

Maryland Health Connection has partnered with insurance brokers throughout the country who can help you understand your insurance plan options. These licensedmhc_broker_seal_COLOR professionals have the knowledge and experience to guide you through the process of selecting a plan that works for you and your small business. A directory of insurance brokers authorized by Maryland Health Connection is available to help you find a plan. The directory will be updated weekly as more authorized insurance brokers ask to be included.

These professionals will display the logo to the right on their materials and their names will be listed in Maryland Health Connection as consumer assistance workers. There is no fee when you use an Authorized Insurance Broker.