Maryland Health Connection complies with applicable Federal civil rights laws and does not discriminate on the basis of race, color, religion, ancestry or national origin, gender/sex, age, physical or mental disability, sexual orientation, marital status, or any otherwise unlawful use of characteristics. Maryland Health Connection does not exclude people or treat them differently, because of race, color, national origin, age, disability or sex.

Maryland Health Connection:

• Provides free auxiliary aids and services to people with disabilities to communicate effectively with us, such as qualified sign language interpreters and written information in other formats (large print, audio, accessible electronic formats, other formats)
• Provides free language assistance services to people whose primary language is not English, such as qualified interpreters and information written in other languages

If you need these services, please call 855-642-8572 for assistance.

How to File a Discrimination Grievance

If you believe that Maryland Health Connection has failed to provide these services or discriminated in another way on the basis of race, color, national origin, age, disability or sex, you can file a grievance by writing a letter or completing the Consumer Discrimination Grievance form, and mailing or emailing the letter or the completed form to MHBE’s Civil Rights Coordinator at the provided contact information below. If you need help filing a grievance, Ms. Tisha Payne is available to help you. Ms. Payne’s contact info is below:

You also may file a civil rights complaint with the U.S. Department of Health and Human Services, Office for Civil Rights electronically through the Office for Civil Rights Complaint Portal, available at https://ocrportal.hhs.gov/ocr/portal/lobby.jsf, or by mail or phone at: U.S. Department of Health and Human Services, 200 Independence Avenue SW., Room 509F, HHH Building, Washington, DC 20201; 1-800-868-1019; 800-537-7697 (TDD). Complaint forms are available at http://www.hhs.gov/ocr/office/file/index.html.